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[email protected]Frequently asked questions
Find answers to common questions about our proxy services, pricing, features, and technical specifications.
Do you offer a free trial?
Yes! We offer a 200MB free trial with no credit card required. Simply register an account to get started immediately.
What payment methods do you accept?
We accept cryptocurrency (Bitcoin, Ethereum, USDT, and more) and Stripe for credit cards, debit cards, and Apple Pay. All payments are processed securely.
What is your refund policy?
Please see our full policy here: https://flameproxies.com/terms#refund-policy
How do residential proxies work?
Residential proxies route your traffic through real residential IP addresses assigned by ISPs to homeowners. This makes your requests appear as regular user traffic, providing higher success rates for web scraping and data collection.
What's the difference between residential and datacenter proxies?
Residential proxies use IPs from real devices and ISPs, offering better legitimacy and lower block rates. Datacenter proxies are faster and cheaper but come from data centers, making them easier to detect. Choose residential for authenticity, datacenter for speed.
Do you offer non-subscription plans?
Yes! FlameProxies uses a pay-as-you-go model. Your bandwidth never expires, so you only pay for what you use without any recurring subscriptions or monthly commitments.
Which protocols do you support?
We support HTTP, HTTPS, and SOCKS5 protocols. All our proxies work seamlessly with any tool or application that supports standard proxy protocols.
What geo-targeting do you support?
We support targeting by country, state/region, and city across 180+ countries worldwide. You can specify your location preferences when generating proxies.
Can I use proxies for web scraping?
Absolutely! Our proxies are optimized for web scraping with features like rotating IPs, sticky sessions, and high success rates. They work perfectly with Scrapy, Selenium, Puppeteer, and all major scraping frameworks.
Are proxies legal?
Yes, proxies are completely legal when used for legitimate purposes such as web scraping public data, market research, ad verification, and SEO monitoring. We prohibit illegal activities in our terms of service.
How long can I use sticky sessions?
Sticky session duration varies by proxy type. Residential proxies support sessions from 1 to 30 minutes, while ISP proxies can maintain sessions for up to 24 hours.
Does the bandwidth roll over to the next month?
There are no monthly cycles with FlameProxies. Your bandwidth never expires, so you can use it whenever you need it without worrying about losing unused data.
What kind of support do you offer?
We provide 24/7 customer support through live chat, email ([email protected]), Telegram (@flameproxies), and Discord. Our team is always ready to help with technical issues or questions.
Can I integrate the proxies into other tools or systems?
Yes! Our proxies work with any software that supports HTTP/HTTPS/SOCKS5 proxies, including Selenium, Puppeteer, Scrapy, cURL, and all major web scraping frameworks and automation tools.
What are mobile proxies used for?
Mobile proxies use real mobile carrier IPs (4G/5G) and are ideal for social media management, mobile app testing, ad verification, and accessing mobile-specific content. They have the highest trust scores and lowest block rates.
Do you provide usage statistics?
Yes, your dashboard provides real-time statistics including bandwidth usage, request counts, success rates, and detailed analytics for all your proxy packages.
Are invoices available?
Yes, invoices are automatically generated for all purchases and can be downloaded from your dashboard under the billing section.
What usage is permitted on your proxies?
Our proxies can be used for web scraping, SEO monitoring, market research, ad verification, social media management, price monitoring, and other legitimate business purposes. Illegal activities, spam, and fraud are strictly prohibited.
How fast are your proxies?
Our datacenter proxies offer speeds up to 10Gbps, while residential and mobile proxies provide speeds optimized for reliability and success rates. All proxy types deliver excellent performance for their intended use cases.
Can I buy additional data when my bandwidth runs out?
Absolutely! You can purchase additional bandwidth at any time from your dashboard. Simply top up your account and continue using your proxies immediately.
Do you offer custom solutions?
Yes! For enterprise clients or unique requirements, we offer custom proxy solutions. Contact our support team to discuss your specific needs and we'll create a tailored plan.
Are your proxies IPv4 or IPv6?
We offer both IPv4 and IPv6 proxies. Our standard residential, datacenter, and ISP proxies use IPv4, while we also have dedicated IPv6 datacenter proxy plans available.
What are ISP proxies?
ISP proxies (also called static residential proxies) combine the legitimacy of residential IPs with the speed and stability of datacenter proxies. They're hosted in data centers but registered under ISPs, offering the best of both worlds.
Do you offer reseller plans?
Yes, we offer reseller and partnership programs for agencies and businesses. Contact our support team to discuss volume pricing and white-label options.
How do I authenticate with your proxies?
We support username:password authentication. Simply use the credentials provided in your dashboard to authenticate your proxy connections.
Do you require KYC?
No KYC is required for standard purchases. You can sign up and start using proxies immediately with just an email address.
Can I use proxies for SEO monitoring?
Yes! Our proxies are perfect for SEO monitoring, rank tracking, and SERP scraping. Target specific locations to see search results exactly as they appear to users in different regions.
Do you offer unlimited bandwidth?
We don't offer unlimited bandwidth plans, but our pay-as-you-go model with non-expiring bandwidth is more cost-effective. You only pay for what you use, and unused bandwidth never expires.
What's your proxy success rate?
Our residential and mobile proxies maintain 99%+ success rates for most websites. Success rates vary by target website and use case, but our infrastructure is optimized for maximum reliability.
Do I need to contact you to make a purchase?
No, you can purchase proxies instantly through our website. Simply select your plan, choose your configuration, and complete payment. Your proxies are activated immediately without any manual approval needed.
Are there any session or concurrency limits?
Session limits depend on your plan. Residential proxies support unlimited concurrent connections, while specific limits may apply to other proxy types. Check your plan details or contact support for specifics.
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Enterprise-Grade Proxies
Utilizing proxy solutions from FlameProxies can allow your corporation to grow further beyond your wildest expectations.